There’s no doubt that technology is a double-edged sword. It can be a convenient and effective tool for expanding access to services. But unless digital systems are applied thoughtfully, interacting with them can quickly become frustrating and dehumanizing.
Signs of Hope turned to technology during the pandemic to provide the community with a way to use our services while protecting everyone’s physical safety. The result is that our services became more accessible than they ever had been before for people who encountered barriers to visiting our center in person. Those
